Return Policy
Effective Date: 2 Decmeber/2024
At Luxtv, customer satisfaction is our priority. Please review our return policy below:
Eligibility for Returns
Items can be returned if they meet the following criteria:
- Item is in its original condition and packaging.
- Return request is made within 14 days of receipt.
- Proof of purchase is provided.
Non-Returnable Items
The following items are not eligible for returns:
- Digital products or downloads.
- Items on sale or promotional offers.
- Items damaged due to misuse.
Return Process
To initiate a return:
- Contact us at info@luxtv.live with your order details.
- Ship the item to our return address provided in the email response.
- Once received and inspected, a refund or exchange will be processed.
Refund Policy
Refunds are processed within 7 business days after the returned item is received and inspected. Refunds are issued to the original payment method.
Contact Us
If you have any questions about our return policy, please contact us at: